Cancellation and Refund Policy
Change/Cancellation of Booking by the participant
Cancellation/Refund Policy of Weekend Trips ( Less Than 3 Days Trip)-
The Refund of the amount would be processed as per deduction guidelines given below :
- Cancellations up to 60 days prior to departure date - 0% deduction
- Between 60 days to 45 days prior to departure - 50% deduction
- Between 45 days to 30 days prior to departure - 70% deduction
- Between 30 days to 15 days prior to departure - 80% deduction
- Less than 15 days of departure - No Cash Refund
Cancellation/Refund Policy of Long or International Trips ( More Than 3 Days Trips)-
The Refund of the amount would be processed as per deduction guidelines outlined below:
- Cancellations up to 90 days prior to departure date - 0% deduction
- Between 90 days to 45 days prior to departure - 60% deduction
- Between 45 days to 15 days prior to departure - 80% deduction
- Less than 15 days of departure - No Cash Refund
Rules Applicable for Change/Cancellation of Booking by the participant-
- Process –
Mail Your Cancellation/Change Request on Go4explore@gmail.com
No cancellations will be taken over phone calls or WhatsApp messages. Please also note that the booking amount for all packages/trips is non-refundable whereas a Credit Shell can be issued if the cancellation is made 15 days before the departure date.
Replacement of participant(s) –
Our community and guidelines allows you to seamlessly replace any of an individual in your bookings. Please pay attention that this feature is applicable only when the status of the your booking is “Paid” and there should be at least 7 days remaining prior to the departure date.
NOTE-: Please note that the replacement would not be applicable on any Volvo/Train/Flight transport booked for that particular participant. The same would be automatically cancelled and the same will be followed by. This is simply done because of the seats booked in such transport mediums are not transferrable or refundable.
All cancellation refunds will be processed back to the bank account or the credit card account from which the event fee has been paid. The amount for refund processing would always be calculated on basis of the net amount paid* for booking the event w.r.t the Base Price of the Trip (excluding additional components like transport, rent, portage, etc.).
Payment Gateway charge- –
All the reimbursements/refunds will incur a Payment Gateway charge of 2.5% & GST of 5% respectively. The Payment Gateway charges will not be levied on the customers who have made their transactions via UPI.
In case of Cancellation or change initiated by Go4Explore
Go4Explore reserves the right to cancel your booking or change any of the facilities, services or prices described in our brochures or website. We will endeavour to advise you of any changes known at the time of booking. We plan the arrangements for your trips many months in advance and may occasionally have to make minor changes.. Transport timings and carriers shown or communicated on our website are for guidance only and are subject to change. We will send you the final itinerary closer to the departure dates (2-3 days prior) along with the tickets (wherever applicable). However in the field of adventure activities, there are many variables beyond our control like weather conditions, landslides, road situations and any other force majeure conditions. Circumstances amounting to "force majeure" include any event which we or the supplier of the service(s) in question could not even with all due care, foresee or forestall such as (by way of example and not by way of limitation) war, threat of war, riots, civil disturbances, industrial disputes, actual or threatened terrorist activity and its consequences, natural or nuclear disasters, fire, epidemics, health risks and pandemics, acts of God, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers, closed or congested airports or ports, hurricanes and other actual or potential adverse weather conditions, and any other similar events. In such situations we might be forced to change the itinerary or even cancel an event. In case of a change /cancellation, you will have the choice of either:
- accepting a replacement event from us of equivalent or similar standard and price (at the date of the change), if we are able to offer you one; or
- Cancelling your event, in which case you shall receive a full refund by company in Go4Explore wallet which you can use while any trip/trek within next 365 days.
In case of changes/cancellation of the Trip after departure
When the change or cancellation arise from situations amounting to “force majeure” or for another reason beyond our control Wander N Explore Private Limited (Go4explore) shall not be responsible to refund the amount already deposited earlier.
When the change or cancellation arising otherwise:
We will, wherever possible, make suitable alternative arrangements. If we are unable to make such alternative arrangements, or you reject/deny the same for good reason then we will return you to your point of departure and refund you for any unused services, as appropriate.
In case of drop out by the participant in between the Trip
We shall not be responsible to make any refund in such situation. The participant would also have to pay additionally for unplanned expenses on planning and executing the retreat of the participant on actual basis. In case suitable arrangements for retreat are not possible, Wander N Explore Private Limited (Go4explore) reserves the right to deny such drop out in between the event. And the decision will be final for the participants. Wander N Explore Private Limited (Go4explore) have a hold on it.
Once your cancellation request get confirmed, You will get credit note in next 2 working days or you will get the refund within 3 to 5 business days to the provided account number or Debit/Credit Card through the reverse payment by payment gateway.
*Applied GST on your booking or the booking amount will not be refunded or returned as the invoice got already generated and Wander N Explore Private Limited (Go4explore) will not be Liable for it.